Foto der Fahnen mit den Namen der Toten im Haus des Gedenkens
Namen der Toten im Haus des Gedenkens. Foto: KZ-Gedenkstätte Neuengamme, 2001. (ANg 2001-546)

Privacy Statement

Scope of application

This privacy statement informs users about the nature, scope and purposes of the collection and use of personal data by 
Neuengamme Concentration Camp Memorial,
Jean-Dolidier-Weg 75,
21039 Hamburg,
Tel.: +49 40 428131500
on this website in line with the General Data Protection Regulation (EU GDPR).

The Neuengamme Concentration Camp Memorial is an institution of the Foundation of Hamburg Memorials and Learning Centres Commemorating the Victims of Nazi Crimes.

Enquiries on data protection matters can be addressed to the Neuengamme Concentration Camp Memorial. Please contact our data protection officer:

Access Data/ Server Logfiles

The webspace provider collects data about every access of the pages (what are known as server logfiles). The access data includes:

Name of the website called up, file, date and time of access, quantity of data transferred, notification of successful access, browser type including version, operating system of the user, referrer URL (of the site visited before), IP address of the requesting provider, mobile device ID and location data.

We only use the log data for statistical evaluations for the purpose of operating, securing and optimising the website. However, we do retain the right to check the log data subsequently if there are specific grounds for a justified suspicion of illegal use.

Handling of personal data

We collect and process personal data (including in line with § 4 of the Hamburg State Data Protection Act [HmbDSG]).

Making contact

When you make contact with the memorial via the website (for instance via contact form or e-mail) the personal details of the user are stored in order to process the request and in case there are subsequent enquiries.


In our newsletter we inform you about us and our offers.

If you would like to receive the newsletter we require from you a valid e-mail address and information which enables us to check that you are the owner of the e-mail address provided or that the owner agrees to receipt of the newsletter. No further data is collected. This data is used only to send the newsletter and is not passed on to third parties.

When you register to receive the newsletter we store your IP address and the date of your registration. Your consent to the storage of data, your e-mail address and its use for sending the newsletter can be withdrawn at any time. The withdrawal can be made via a link in the newsletter itself, in your profile section or by notification to


We process the data of our customers in the course of handling the orders in our online shop in order to enable ordering of the selected products and their payment and delivery or dispatch.

The processing is done for the purpose of providing contractual services in the course of running our online shop, invoicing, delivery and customer service. For this we install session cookies to save the content of the shopping cart.

This data is deleted after expiry of the statutory warranty duty and similar obligations.

Incorporation of services and content of third parties

It may be that third party content is incorporated within these web pages, such as videos by Vimeo, map material from Google Maps, RSS feeds or graphics from other websites. This always requires that the providers of this content (hereinafter referred to as “third-party providers”) have access to the IP address of the users, since this is needed for presentation of some of this content. We try to only use content whose providers only use the relevant IP addresses to provide the content. However we have no influence if the third-party providers store the IP addresses, e.g. for statistical purposes.


The website uses cookies, i.e. files which enable us to store on the accessing device of the users specific information relating to the device. These serve the user friendliness of websites and to collect statistical data on use of the website and enable the analysis of this for the purposes of improving the site. Users can control the use of cookies. Most browsers have an option which enables the restriction or complete prevention of cookie storage.


This site uses Matomo/Piwik an open-source software for the statistical evaluation of user access. Matomo/Piwik uses cookies. The information created by the cookie on the usage of this site is stored on the server of the provider in Germany. The IP address is anonymised immediately after processing and before storage. Users can prevent the installation of cookies by setting their browser software accordingly. The provider does however point out to users that in this case it is possible that not all the functions of this website can be used to the full.

You can decide here whether a distinct web analysis cookie may be stored on your browser to enable the operators of this website to collect and analyse various statistical data. If you decide against this click on the following link to install the deactivation cookie on your browser.

Online presence in social media

We maintain an online presence on social networks and platforms in order to communicate with users who are active there and to be able to inform them there about our services. When you call up the relevant networks and platforms the terms and conditions and data protection regulations of the relevant operators apply.

Provided our privacy statement does not contain information to the contrary, we process users’ data if they communicate with us within the social networks and platforms, e.g. add comments on our online sites or send us messages.


Our Facebook page uses plugins of the social network, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The plugins are recognisable firstly by the Facebook logo (white “f” on a blue tile, the term “Like” or a “thumbs up” sign) or they are marked with the rider "Facebook Social Plugin." The list and appearance of the Facebook social plugins can be viewed here:

When a user calls up a page from our websites containing such a plugin, his or her browser establishes a direct connection to the servers of Facebook. The content of the plugin is transmitted directly to your Browser by Facebook and incorporated into the website by them. We therefore have no influence on the scope of the data which Facebook collects using this plugin and thus we inform users according to the state of our knowledge:

Incorporation of the plugins means that Facebook receives the information that a user has called up the relevant page of the site. If the user is logged into Facebook, then Facebook can match this visit to his or her Facebook account. If users interact with the plugins, for instance by using the Like button or leaving a comment, the relevant information is transmitted straight to Facebook from your browser and stored there. If a user is not registered with Facebook, it is still possible that Facebook will receive and store his or her IP address. According to Facebook, only anonymised IP addresses are stored in Germany.

The purpose and scope of the data collection and the further processing and use of the data by Facebook and the associated rights and possible settings to protect the privacy of users can be taken from the data protection information of Facebook:

If a user is registered with Facebook and does not want Facebook to collect data about him or her from this site and match it to the membership data stored by Facebook he or she must logout of Facebook before visiting the Internet site. Further settings and refusals to the use of data for advertising purposes are possible within the Facebook profile settings:


We use website elements such as buttons or incorporated content ( of the service Twitter, provided by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. These website elements make it possible, e.g. to share an article or page of this website on Twitter or to follow the Neuengamme Concentration Camp Memorial on Twitter.

When a user calls up a page of this Internet site which contains such a website element his or her browser establishes a direct connection to the servers of Twitter. The content of the website element is transmitted by Twitter directly to the user’s browser. We therefore have no influence on the scope of data which Twitter collects using the website elements and thus we inform the users according to the state of our knowledge. According to this, only the IP address of the user, the URL, is transferred to the relevant website when the button is used, but this is not used for any purposes other than representation of the website element. Further information on this can be found in the privacy statement of Twitter under <a href="" target="_blank"></a>.</p>
<p><strong>Instagram</strong><br />Within our online pages functions and content of the service Instagram are incorporated by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. This can include content such as images, videos or texts and buttons with which users can express their appreciation of the content, the writers of the content or subscribe to our articles. If the users are registered with the platform Instagram, then Instagram can match the call up of such content and functions to the user’s profile on their platform. Privacy statement of Instagram:

Rescission, changes, corrections and updates

We only store personal data for as long as we are entitled to do so and the purpose of the processing is still valid. For the duration of the storage of personal data the relevant legal storage time limit applies. After expiry of the time limit the relevant data is routinely deleted if it is no longer needed for contractual fulfilment or contractual preparation.

The user has the right to receive information free of charge on the personal data which is stored about him or her. In addition the user has the right to correction of incorrect data, blockage and deletion of his or her personal data provided no statutory retention duty prevents this.